Do customers have to install an application?+
No. They can use the portal in a browser on a phone, tablet or computer. Installing the PWA application is an option on compatible devices.
What if a customer keeps calling?+
Your team retains a process for recording requests in the same workflow and avoiding duplicates. The portal does not automatically extract every order from WhatsApp or phone calls.
Does ArtisFlow replace my accounting software?+
No. ArtisFlow organises orders, preparation and delivery. You keep your accounting system and commercial terms. An accounting connection can be assessed as part of an Enterprise project.
Why are prices not displayed?+
To separate operations from commercial terms. Teams handle quantities; accounting invoices from delivery notes according to each customer’s prices and discounts.
Who can see orders?+
Access depends on role and company. Customers access their orders; administrators manage operations; bakers or warehouse managers prepare orders; drivers track their assigned handovers.
Can customers edit their orders?+
Yes, before the deadline set for your organisation. Order history and notifications help track changes.
What is a PWA application?+
It is the ordering website installed on the home screen of a compatible device, without going through an app store. Capabilities depend on the device and browser.
Can you import my catalogue?+
During setup we review your product file and options to identify what to import and any adjustments needed.
How do I choose a plan?+
By confirmed order volume, your own domain needs and the functions you want. A demo helps check the workflow; all plans include a 14-day trial.